Cancellation Policy

Here at Norfolk Outdoor Adventures we understand that sometimes the weather can turn against us and also that life changes and can occasionally get in the way of us having a good time! Therefore we thought it fair to create this page to outline what our policy is on cancellations - wether it’s due to canceling/postponing trips and experiences due to unfavourable weather, or from a cancellation of a booking directly from the participant.

Cancellation due to inclement weather:

All lessons, trips, experiences are subject to weather conditions and availability of instructors/guides and maybe be cancelled or postponed at short notice. Should this be the case then you will be notified as soon as possible and sent a gift voucher or unique code which will enable you to re-book for any of our sessions in the future and will be valid for 1 year from date of the cancelled session.

Participant Cancellation:

Participant cancellations within 7 days of the date of the booked event are subject to 25% cancellation fee.  No refunds will be given for cancellations received within 24hrs of the date of the event.