Here at Norfolk Outdoor Adventures we understand that sometimes the weather can turn against us and also that life changes and can occasionally get in the way of us having a good time! Therefore we thought it fair to create this page to outline what our policy is on cancellations - wether it’s due to canceling/postponing trips and experiences due to unfavourable weather, or from a cancellation of a booking directly from the participant.
Cancellation due to inclement weather:
All lessons, trips, experiences are subject to weather conditions and availability of instructors/guides and maybe be cancelled or postponed at short notice. Should this be the case then you will be notified as soon as possible and offered a gift voucher which will enable you to re-book for any of our sessions in the future and will be valid for 1 year from date of the cancelled session.
Participant cancellations within 7 days of the date of the booked event are subject to 25% cancellation fee. No refunds will be given for cancellations received within 24hrs of the date of the event.